[     Business case listing ](/en/expertise/our-notable-references "  Business case listing")



 

 

 

# Technical Assistance To INAPA

The National Institute of Drinking Water and Sanitation (INAPA) is the public agency responsible for the drinking water and wastewater services in most provinces of the Dominican Republic.

INAPA **suffers from a deficit in its service quality**, largely due to a difficulty in collecting fees from its users. Without sufficient revenues to adequately develop and maintain the infrastructure, the company depends primarily on government subsidies to sustain a minimum level of operation.

The technical assistance, carried out by Seureca in a consortium with the Société des Eaux de Marseille, AMBIGEST CCA, IECCA, and CONIDEC, aims to **improve the quality of the drinking water service and management efficiency** in its most important province, San Cristobal, with over 600,000 inhabitants.

   ![](/sites/g/files/dvc2556/files/styles/default/public/image/2023/03/San%20Cristobal.jpg.webp?itok=Kn_aPOfk)   





 

 

 



###  Our expertise

  

The consortium focuses on the following points:

- Improve the **sustainability** and **efficiency** in the customer collection process;
- Implement a work program with a rapid and visible **impact on service quality**;
- Provide new technical tools - mapping via GIS, a metering network, hydraulic model, etc. - for **improving the capacity to monitor and upgrade** the service;
- Implement a “**change management**” strategy, based on the development of skills and a training program for INAPA’s employees, the driving force behind the institution’s sustainable change.



 

 

 

 



 

 





 

 

#### **STRATEGIC AND  
OPERATIONAL ASSISTANCE**

    ![](/sites/g/files/dvc2556/files/styles/default/public/image/2022/08/Template%20Etude_MO_ASO.png.webp?itok=pOmERxqY)   



   ![](/sites/g/files/dvc2556/files/styles/default/public/image/2022/05/Expertise%20Madagascar%20Jirama%20en.jpg.webp?itok=yc3dlmN_)   



   ![](/sites/g/files/dvc2556/files/styles/default/public/image/2023/03/R%C3%A9publique%20Dominicaine%20EN.png.webp?itok=daq_tx9i)   



   ![](/sites/g/files/dvc2556/files/styles/default/public/image/2023/03/key%20points%20San%20Cristobal%20EN.png.webp?itok=DeR45PCO)   





 

 

 

 

 

 





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### Want to know more about this project?

[Contact Us](https://www.seureca.veolia.com/en/contact#no-back)